Resume
EDUCATION
University of Texas at Dallas – Richardson, Texas
Bachelor of Science in Computer Science May 2024
EXPERIENCE
Digital Product Analyst - Mortgage
Citibank – Dallas, Texas | March 2024 - Present
- Leading a cross-functional team managing 22 systems, resolving latency and API issues impacting 250+ users
- Built interaction flows for a GenAI auditing platform, improving reliability and accuracy by 29%
- Delivering $330,000 in annual savings by optimizing archival storage on database platforms
- Implemented Glassbox and Adobe Analytics to enhance Citi Mortgage’s digital experience analytics
- Collaborated with SaaS vendors to implement business tools that streamlined operations and overhead costs
- Spearheading the use of Agentic AI within the SDLC process, reducing developer engineering time by 60%
- Increased large-query performance by 42% using SQL stored procedures
- Coordinating with business, QA, and engineering to fix vendor issues, reducing platform downtime by 15%
Summer Analyst – KYC
Citibank – Dallas, Texas | June 2023 - August 2023
- Developed UI features on Citibank Online, strengthening customer security and fraud prevention
- Analyzed automotive sales datasets using Pandas and Tableau to reveal fuel-efficiency trends driving strategy
- Partnered with Citi’s Voice of Employee committee to lead initiatives improving team communication
Founder
1051 Studios – Austin, Texas | May 2017 - December 2023
- Streamlined the process of buying a new home while offering rebates to customers
- Identified homebuilder pain points to prioritize high-value product improvements and customer satisfaction
- Developed applications for Austin Resource Recovery to improve yard waste pickup efficiency
- Presented at City Hall before city officials, winning a pitch contest
PROJECTS
Lead – OnSked Web Application
Amazech Solutions LLC – Plano, Texas | August 2023 - December 2023
- Verified deliverables met quality standards through comprehensive testing
- Implemented a frontend UI using React.js and Material UI, ensuring a smooth user experience
- Designed a custom backend service on Microsoft Azure using an Express.js RESTful API
- Optimized data storage and retrieval to enhance frontend responsiveness
SKILLS
Product Management: Agile Project Management, Jira, Figma
Frameworks/Languages: JavaScript, Next.js, SQL, Express.js, Azure, Python
Data Analytics: Tableau, Pandas