Resume

EDUCATION

University of Texas at Dallas – Richardson, Texas

Bachelor of Science in Computer Science May 2024


EXPERIENCE

Digital Product Analyst - Mortgage

Citibank – Dallas, Texas | March 2024 - Present

  • Leading a cross-functional team managing 22 systems, resolving latency and API issues impacting 250+ users
  • Built interaction flows for a GenAI auditing platform, improving reliability and accuracy by 29%
  • Delivering $330,000 in annual savings by optimizing archival storage on database platforms
  • Implemented Glassbox and Adobe Analytics to enhance Citi Mortgage’s digital experience analytics
  • Collaborated with SaaS vendors to implement business tools that streamlined operations and overhead costs
  • Spearheading the use of Agentic AI within the SDLC process, reducing developer engineering time by 60%
  • Increased large-query performance by 42% using SQL stored procedures
  • Coordinating with business, QA, and engineering to fix vendor issues, reducing platform downtime by 15%

Summer Analyst – KYC

Citibank – Dallas, Texas | June 2023 - August 2023

  • Developed UI features on Citibank Online, strengthening customer security and fraud prevention
  • Analyzed automotive sales datasets using Pandas and Tableau to reveal fuel-efficiency trends driving strategy
  • Partnered with Citi’s Voice of Employee committee to lead initiatives improving team communication

Founder

1051 Studios – Austin, Texas | May 2017 - December 2023

  • Streamlined the process of buying a new home while offering rebates to customers
  • Identified homebuilder pain points to prioritize high-value product improvements and customer satisfaction
  • Developed applications for Austin Resource Recovery to improve yard waste pickup efficiency
  • Presented at City Hall before city officials, winning a pitch contest

PROJECTS

Lead – OnSked Web Application

Amazech Solutions LLC – Plano, Texas | August 2023 - December 2023

  • Verified deliverables met quality standards through comprehensive testing
  • Implemented a frontend UI using React.js and Material UI, ensuring a smooth user experience
  • Designed a custom backend service on Microsoft Azure using an Express.js RESTful API
  • Optimized data storage and retrieval to enhance frontend responsiveness

SKILLS

Product Management: Agile Project Management, Jira, Figma

Frameworks/Languages: JavaScript, Next.js, SQL, Express.js, Azure, Python

Data Analytics: Tableau, Pandas